Fusion Aesthetics Policy

All clients are required to complete a consultation form prior to commencing treatments.

All appointments will require a minimum £10.00 deposit to secure bookings, which is non-refundable.

Any purchase over the value of £100.00 will require a 50% deposit, which is non-refundable. Anyone who fails to give 24hrs cancellation may be charged 100% of the treatment cost or will lose their deposit.

Out of consideration for other clients, clients who are more than 15 minutes late for an appointment may have to reschedule and will incur a £10 charge or will have their appointment time reduced but will still be charged full appointment time.

Gift vouchers must be redeemed within 6 months of the date of issue. Failure to do so will render them invalid. Gift vouchers are non-refundable. Gift vouchers cannot be used in conjunction with salon offers, promotions or discounts. Gift vouchers can be used against treatments or products.

Packages prices and treatments can be amended by Fusion with little to no notice, package prices are subject to change and be amended according to Fusion price changes.

All children under the age of 16 must be accompanied/supervised by an appropriate adult. Children are unable to accompany adults in the treatment rooms. Due to the nature of the salon and other clients we would please ask you to refrain from bringing babies and toddlers into the clinic if possible.

We kindly ask you to refrain from eating and/or drinking on the premises. Our management reserves the right to refuse entrance to anyone whom they deem unsuitable.

Our right to cancel. If clinician is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative clinician. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfil your appointment, we will contact you by telephone where possible.

All courses are valid for one from date of purchase any courses which have not been used within the year will be void. All courses must be paid in full at time of booking and completed within 12 months and are non-refundable. Missed appointments will result in treatments being deducted from your course.

Here at Fusion Aesthetics we strive to offer the best treatments possible, however if we do not perform treatments or services to your standards please contact the clinic within 24 hours of your treatment for us to be able to assist any of your concerns. If the clinic is closed please leave a message or email us and we will contact you as soon as possible.

Refunds and exchanges; products must be returned, unused, unopened with their seal intact and in the same condition as they were originally purchased from Fusion Aesthetics within 28 days of purchase.  We will not accept for exchange or refund any item which has been or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.

Our prices are subject to change without notice. We reserve the right to change the nature of any treatments, course or package. If a patch test is required, it must be carried out at Fusion Aesthetics at least 48 hours prior to your treatment. Anyone who has not had a treatment within last 6 months must have a repeat patch test before their treatment. Failure to have a patch test in the clinic before may mean we are unable to carry out the treatment and a 100% cancellation policy will apply.